I am most humbled and appreciative to be invited to present a keynote program at the 2018 South Central Conference of York Rite Masons. The presentation will be on Friday morning, September 21, and is entitled “York Rite Masonry as a Customer Service Experience.”
The presentation draws upon the principles from our Creative Communication Network programs in Customer Service, facilitated by Randy Mayeux. We offer two levels of training. One is basic, designed for new or inexperienced employees. The other is advanced, entitled “Preeminent Customer Service,” designed for more established employees and work units. We have taught this for many companies, including TXU Energy, Dr Pepper/Snapple Group, Lucent Technologies, Hilton Hotels, and others.
This is my fourth time to present at this conference, to be held at the Love Field Hilton Doubletree hotel in Dallas.
I have again asked R:I: Reese L. Harrison, Jr., PGM, PGHP, to introduce me, who, if tradition prevails, should at that time, be the reigning Most Illustrious Grand Master of the Most Illustrious Grand Council of Royal and Select Masters of Texas.