Chip and Dan Heath are publishing their first book in 4 1/2 years. We have featured their previous books at the First Friday Book Synopsis in Dallas, which are Made to Stick (Random House, 2007), Switch (Crown, 2010), and Decisive (Crown, 2013). I use Made to Stick as a required book in my MBA Business Communication course at the University of Dallas. Randy Mayeux has delivered a workshop around the principles of Decisive, that we have facilitated for several companies.
Here is a description of their new book, from an e-Mail that I received from them today:
In this book, the Heath Brothers explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.
While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children?
This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth.
Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?)
Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
I am often asked at this time of year, what I consider the BEST business book published in the past twelve months.
We presented my selection for 2016 in August. You can buy the synopsis at 15MinuteBusinessBooks.com.
My choice is The Seventh Sense: Power, Fortune, and Survival in the Age of Networks by Joshua Cooper Ramo (New York: Little, Brown, and Company, 2016). Perhaps I am biased, since I have taught courses in “Communication Networks in Small Groups and Organizations” in MBA classes. However, I did so without this book.
Even today, the book is in the top 10 in three business categories on Amazon.com.
Ramo is a very eclectic guy. He is the author of the bestseller, The Age of the Unthinkable. He is co-chief executive officer and vice chairman of Kissinger Associates and a member of the board of directors of FedEx and Starbucks. His first book, No Visible Horizon, chronicled his experiences as a competitive aerobatic pilot.
The book is amazing. It’s real focus is on encouraging the reader to see the world in a different way. The book includes references and stories to many contemporary successful leaders perceive in their environment. The emphasis is on using networks, but not just from the Internet. He introduces DNA networks, political networks, and financial networks. The book is not simply descriptive, it also has many practical and implementable elements.
This post is not the book’s first critical acclaim. It has received high marks from reviewers at respected sources such as Financial Times, The New York Times, New Yorker, and San Francisco Chronicle.
As an organization, Creative Communication Network has taken an active interest in, and a stand against domestic violence. You can read my essay about this topic that I wrote last summer on our blog by clicking HERE.
Here are some examples of our recent activity. The New Beginning Center in Garland, Texas, has as its mission this statement: “We are dedicated to ending family violence through education, advocacy, counseling and support and we work tirelessly to help bring these free resources to our community.” You can explore the Center’s web page by clicking HERE.
The New Beginning Center is in the midst of hosting a five-day “Trendsetters Camp” for teens, ages 13-18. The camp is to help teens build proper relationships, fight bullying, and prevent domestic violence. We sponsored one of the teens to attend the camp. You can click on the Center’s Facebook page HERE. On Monday, June 13, one of our CCN speakers, Carmen Coreas, addressed the group of participants, by sharing her experiences and providing “red flags” for them to watch out for in their relationships.
We also provide Carmen’s presentation free of charge to all qualifying agencies and shelters. Her speech, “It Ends With You” is an uplifting message for victims, explaining that there is always hope for a new future that they create. Participants hear her story, and she shows them how to take charge of their life by taking specific directions that they can implement. She says, “I understand what you have gone through – it ended with me! It ends with you!” For more information about her presentation, click HERE. To book the presentation for an agency or shelter, contact me at .
In the summer, I teach a public speaking course, and I will invite top speakers to participate in a bureau to spread the word about the New Beginning Center, to provide positive public relations, and increase financial contributions and other means of support.
In the fall, I teach an MBA course in “Practical Business Immersion,” and the students will complete a plan for an important project for the Center to execute and implement.
These are just some of the activities that our company is active with regarding domestic violence. For information on how you could help book a presentation, make a donation, or increase awareness, contact us at .
When Bill Lee and I wrote Organizing Change (San Francisco: Pfeiffer-Jossey Bass, 2003), we did so from a large-scale perspective. Our premise was that it is easier to consider change from a high-level such as a one that affects an entire organization, then, whittle it down to whatever level you want to use, such as a division, department, or unit.
While the magnitude of a change may differ by size, the principles do not. As you read our book, you will find three major concerns that you want to be aware of for any change that you lead or initiate. These are to be:
inclusive – go as deep as possible in the organizational charts of the areas affected by the change; get input from as many people as you can; it is difficult to argue against a change you helped create. Remember what Covey said years ago – “without involvement there is not commitment.” Make the change “our initiative” not “mine.”
systemic – consider how the change will affect all types of stakeholders; consider other departments or units in the organization, internal and external customers, consumers, and so forth.
systematic – organize the change phase by phase; decide who does what when; get it right the first time, and you will not lose productivity while kicking off the change initiative.
When you lead change, you are in the driver’s seat, not the passenger’s seat. You make decisions that craft and create important paths that various stakeholders take to solve a problem, correct a difficulty, or make something that is “good” even better. What is important, however, is to know that you never begin with the change initiative. You always begin with the recognition of a problem, issue, or uncomfortable situation. That principle will remind you of John Kotter’s first step in his change process, which is URGENCY. In fact, he wrote an entire book about that step, which you can purchase a synopsis of from 15MinuteBusinessBooks.com.
It is amazing how many people I have taught this process to in professional workshops and courses over the last ten years. I remember the first one for Citi so well, as if it were yesterday. Right now, we have two weeks to go in the MBA course “Leading Change” at the University of Dallas College of Business, where I use this book and teach practical implementation of the process. In this course, we don’t talk about change – we make change.
I know it works. We would not have had this many interested people if the process were unsuccessful. Fortunately, I hear back from so many individuals who implement the program in their organizations, that I am inspired to continue to share it with others.
At Creative Communication Network, we offer two paths for change. We do this in workshops, consulting, and coaching for both paths.
Take MANAGING CHANGE
if you want to:
Cope with change you didn’t create
Work in a change-friendly environment
Reduce personal anxiety about change
Produce an environment of freedom
Look for positive changes to implement
Take LEADING CHANGE
if you want to:
Reduce the impact of a problem
Design an organized change initiative
Gain commitment by influencing others involved in the change
Boost the positive impact of change on those affected by it
Measure and evaluate the effectiveness of the change
We’re really excited about these programs. We will be going into companies as well as conducting public workshops. Complete information, including agendas, outlines, objectives, pricing, and other details are available by calling (972) 980-0383 or sending an e-Mail to:
Don’t wait! Join the fully satisfied individuals from many organizations who have benefited from these programs.
Here is how to get the book that we use in Leading Change. It is now a print-on-demand book directly from the publisher. After you get it, you can contact me for the templates that are featured within the book. This is the link to use:
As with many of you, we have a presence on Facebook for the First Friday Book Synopsis. Many of you are members of the group that we established. It is fun to interact with you through that group every day.
It is important to remember that Social Media has limits as to what it can produce. It is what it is – it is “social,” and its intent is to share information, reactions, opinions, and presence. Many have tried to use Social Media for other purposes, and in fact, seminars are plentiful that purport to show you how to build business by maximizing and tweaking your presence with the various tools.
Click here for access to a full article published on February 21 in the Dallas Morning News about business results from Facebook. They are not impressive, and the trends below may surprise you, as they run counter to common-sense publicity about social media. Here is an excerpt from the article:
“Last April, Gamestop Corp. opened a store on Facebookto generate sales among the 3.5 million-plus customers who’d declared themselves “fans” of the video game retailer. Six months later, the store was quietly shuttered. Grapevine-based Gamestop has company. Over the past year, Gap Inc. , Plano-based J.C. Penney Co. and Nordstrom Inc. have all opened and closed storefronts on Facebook Inc.’s social networking site. Facebook, which this month filed for an initial public offering, has sought to be a top shopping destination for its 845 million members. The stores’ quick failure shows that the Menlo Park, Calif.-based social network doesn’t drive commerce and casts doubt on its value for retailers, said Sucharita Mulpuru, an analyst at Forrester Research in Cambridge, Mass. “There was a lot of anticipation that Facebook would turn into a new destination, a store, a place where people would shop,” Mulpuru said. “But it was like trying to sell stuff to people while they’re hanging out with their friends at the bar.”
These results do not surprise me. If you count on Social Media to build sales, that is neither its intent, nor a probable outcome.
Don’t get me wrong. I like Social Media. I access Facebook and Twitter several times a day. In fact, my MBA class on research methods at the University of Dallas is studying it during this term.
But, I am aware of what it is supposed to do, and what it can do. It is what it is. It raises awareness, but it doesn’t make the cash register ring. Don’t be disappointed when it doesn’t do something it is not.
What do you think? Let’s talk about this really soon.
I am not surprised at all to see the statistics published on February 20, 2012 by the Pew Research Center that reveal very few Americans receive political news from social networks.
Where do we get our information about politicians, campaigns, platforms, etc? It’s not from social media. Here is the breakdown, when Americans were asked to identify the sources they used regularly to follow political news. Note this is not a “fixed pie” of 100%. Rather, these numbers reflect how many Americans sampled identified a source:
Cable news (36%)
Local TV news (32%)
National network news (26%)
Local daily newspaper (20%)
Talk radio (16%)
Late-night comedy shows (9%)
Why would this surprise anyone? Social Media is just what it is – it is social. It generates conversation, spreads opinions, and highlights reactions. Social Media is not a source that generates or distributes information. It is post-news. It is filled with what people think about what they already know.
It is not that Social Media is unimportant. In fact, it is the focus in my MBA research methods class this term at the University of Dallas. My students are learning research methods by focusing their research on Social Media.
Americans don’t get their news from Social Media outlets. Americans talk about the news through Social Media.
Are you surprised by this? If so, let’s talk about it really soon!