This one is simply beyond me. My friend Larry James went to the Post Office to buy stamps – and they.were.out.of.stamps! Twice! (read about it here).
Peter Drucker famously counseled all businesses to answer these three questions:
What is your business?
Who is your customer?
What does your customer consider value?
When a business fails at its core business (Larry wrote about this), then you’ve got real trouble for that business.
This one is simply beyond me.