Bob Morris has reviewed Susan Scott’s book Fierce Leadership here on our blog. Her earlier book is Fierce Conversations. Here is a key quote from her new book about the importance of such conversations:
The conversation is the relationship. Business is fundamentally as extended conversation with colleagues, customers, and the unknown future emerging around us. What gets talked about in a company and how it gets talked about determines what will happen. Or won’t happen.
A leader’s job is to engineer the types of conversations that produce epiphanies.
A fierce conversation is one in which we come out from behind ourselves, into the conversation, and make it real… It is the unreal conversation that should scare us to death. When you think of a fierce conversation, this authenticity, integrity, collaboration, execution muscle, innovation, emotional capital…
(I’m presenting a synopsis of Fierce Leadership tomorrow at the Take Your Brain to Lunch gathering).